Performance-Centric Business Activity Monitoring Framework for Continuous Process Improvement

For better business performance or continuous process improvement of an enterprise, real-time measurement and analysis of the performance of managerial activities is essential. Business Activity Monitoring (BAM) which provides real-time access to key performance indicators or business processes is one of core elements for successful BPM system. Since performance measurement cannot be managed independently of business processes, BAM system needs to monitor performance metrics in terms of business process. This paper proposes BAM framework based on the process-based performance measurement model, in which monitored KPIs are closely related with business processes. To show the applicability of proposed framework, BAM system prototype was also developed using a real case. This paper is expected to be a practical help to the practitioners who are planning and executing the BAM system implementation for the continuous process improvement. Key-Words: Business Activity Monitoring (BAM), Business Process Management (BPM), Business Performance, Key Performance Indicator (KPI)